Q2. Is it necessary to buy UPS and monitoring management software?
A: It is necessary to own monitoring software for improving UPS function. Generally speaking, it is necessary to know if the input of AC power and battery is normal. When Main Power is abnormal, computer will command orders such as automatically save files and shutdown systems according to UPS monitoring software whether user is there or not. For personal computers, when Main Power is abnormal and users is not there, files will be totally lost if battery is running out. Besides, it will shorten the life of computers and peripheral equipments. Not mention workstation. We can say that the lost is the same as that without UPS. Therefore, it will be perfect choice to have UPS with monitoring management software.

Q3.What is communication interface for UPS?
A: Currently, there are five communication interfaces in the market : (a)Contact closure (b)RS-232 (c)AS400 (d)SNMP (e)USB. AS400 is the communication port exclusively designed for IBM computers. SNMP is the communication port that controls UPS through Internet without modem. Contact closure and RS-232 are two common communication ports we ever see in the market. The functions of these two communication ports are listed below: 
     Contact closure
          * Check if Main Power is normal 
          * Check if battery voltage is too low 
          * Auto save files 
          * Auto shutdown systems 
     RS-232
          * Check if Main Power is normal 
          * Check if battery voltage is too low 
          * Auto save files 
          * Auto shutdown systems 
          * Check the UPS voltage, current, frequency, and capacity 
          * Setting shutdown time

Q4. What is UPS pins definition for the communication cable of Centralion UPS?
A-1: For RS-232 interface, the communication cable is a standard RS232 cable. The pin connection between the two terminals is in series. User can get it form the computer shop locally. 
A-2: For contact closure (DB9) interface, user could not buy it from local computer shop. It is a custom-made cable and user should contact your dealer for further information.

Q5. Why I cannot have the right communication between my UPS and PC?
A: 1. Make sure you use the right cable.
     2. Make sure the O/S is under the instruction.
     3. Make sure your UPS is working functionally.
     4. Make sure other program does not hold the COM port. Sometimes, the anti-virus program will also hold the COM port.

Q6. Can I use the WinPower software with other UPS?
A: The WinPower software is only designed for Centralion UPS. Hence, you cannot use it with other UPS.

Q7. Why the WinPower software cannot shutdown Windows 2000/XP completely?
A: The last information showing on the screen is " It is now safe to switch off your computer ". It is the normal condition to shutdown the O/S. You will also find there is no “ Scan Disk ” function enables when you switch on the PC next time.

Q8. Can I setting the custom-made schedule to On/OFF my UPS & PC?
A: Yes, the WinPower software has this function to have the custom-made schedule.

Q9. Why I always get 10 minutes backup time after I installed the WinPower software?
A: The default setting of estimated backup time is 10 minutes. You can extend the time to get longer backup time. Moreover, the WinPower software has an intelligent control on the backup time. Once the setting of backup time is over the capacity then PC will still be closed normally when the battery low warning signal comes.

Q10. Why I can not continue the installation of the WinPower software after I enter the serial number of my UPS?
A: The serial number for the installation is not from the serial number of the UPS. You should enter the serial number listed in the manual for finsih the installation.